Nativa Terms of Service

1. Agreement and operator

These Terms form an agreement between you and NATIVA TECHNOLOGIES LIMITED (New Zealand company number 9463088, NZBN 9429054000476), which publishes and operates Nativa. Its ultimate holding company is BECOMING LABS LIMITED (company number 9436889). Registered address: 193 Gillies Avenue, Epsom, Auckland 1023, New Zealand. By installing or using Nativa you agree to these Terms.

2. The service

Nativa is a family of communication-assistance products across supported browser, desktop and mobile surfaces. Available features may include translation, reply drafting and understanding of messages, images, audio and documents. Features and availability vary by product and may change. Nativa's content-processing features run when you invoke them or when you have enabled a corresponding user-controlled setting.

3. Eligibility and capacity

You must have the legal capacity to enter into this agreement under the law that applies to you. If you do not, you may use Nativa only with the permission and supervision of a parent or legal guardian who accepts these Terms on your behalf.

4. Accounts and sign-in

Some features require an account. Sign-in may rely on your email address and a session on your device. You are responsible for maintaining control of your email account, sign-in links, sessions and devices, and for activity that occurs through them. Tell us promptly if you believe your account has been used without your authorisation.

One Nativa account and membership can apply across supported Nativa products. You must not share an account or use multiple identities to bypass usage, membership or fair-use limits.

5. Your content

You keep all rights you have in the content you submit. You grant Nativa Technologies Limited a limited, non-exclusive licence to host, transmit and process that content only as necessary to deliver the features you request and to operate, secure and support the service. You must have the right to submit any third-party content you ask Nativa to process.

6. Optional Content Contribution

The ordinary service licence above remains limited to delivering and operating the features you request. If you explicitly opt into a Text Contribution or Voice Contribution scope, you grant NATIVA TECHNOLOGIES LIMITED a separate non-exclusive licence and right to store, copy, process, curate, annotate and apply privacy or de-identification processing to eligible contributions for the purposes below.

The granted purposes are to improve, train, fine-tune, distil, evaluate, benchmark, research, develop and commercialise current and future Nativa and related AI, language, speech, translation and communication technologies, models, datasets, products and services. This includes creating and using datasets, corpora, derived datasets, models, model weights, embeddings, evaluations, benchmarks and other derived technology.

Authorised personnel and contractors, our processors, cloud and model providers, and controlled research or commercial collaborators may review or process contributions only for those granted purposes, including through international processing. You retain the rights you have in underlying contributed content. Contribution does not give you ownership of Nativa datasets, models, weights, embeddings or derived technology, or an automatic royalty, revenue share or transaction entitlement.

Content Contribution is optional, OFF by default and not required for Free, Plus or Pro functionality. Text and Voice are independent scopes. Turning a scope off stops new collection for that scope. Withdrawal closes the contribution right and, after processing, prevents retained source contributions from new future dataset or training use. Source deletion or account deletion removes or tombstones retained source contributions and closes related rights, subject to applicable law, required records and backup schedules. These controls do not promise model unlearning or reversal of effects already lawfully incorporated into models, aggregates or derived technology.

If the Nativa business or Nativa Technologies Limited is acquired, reorganised, merged, financed or transferred, contribution data and rights records may transfer or remain with the Nativa business. A successor may continue use only within the purposes and rights originally granted and applicable law.

7. AI outputs

AI-generated translations, drafts and explanations may be inaccurate, incomplete or contextually wrong. You are responsible for reviewing any output before relying on it, sending it, or acting on it. Nativa does not provide legal, medical, financial or other professional advice.

8. Third-party platforms and services

Nativa works alongside independent messaging, social and web platforms and relies on third-party service providers such as cloud, authentication and AI providers. We are not affiliated with, endorsed by or sponsored by those platforms unless we state so explicitly. Their terms and policies continue to apply to your use of them, and their availability and behaviour are outside our control.

9. Acceptable use

• no unlawful activity, harassment, abuse, spam or fraud;
• no interference with the security or integrity of Nativa or any connected service;
• no automated or bulk use that harms the service or other users;
• no infringement of intellectual property, privacy or other rights;
• no attempt to circumvent usage limits, access controls or membership entitlements.

10. Usage limits and membership

Nativa offers Free, Plus and Pro membership. Free membership may include a separate daily quota for each supported Nativa product. Plus is Personal Unlimited, intended for one user's personal and non-commercial use. Pro is Business Unlimited and permits business, professional and commercial use by one user. Neither paid plan is a team or shared-seat plan. Current details are shown on our pricing page and on current product surfaces.

For Plus and Pro, “Unlimited” means there is no daily AI operation count. Monthly fair-use limits and product-specific technical limits still apply, and feature availability and limits may vary by Nativa product. A membership applies at account level across supported products, regardless of a supported purchase channel, once Nativa has verified the entitlement.

Web subscriptions are recurring monthly subscriptions charged in USD at the price shown before purchase and are currently processed through Stripe Checkout. They renew monthly until cancelled. You can open the Stripe-hosted Billing Portal from /billing/manage to manage your plan, payment method, billing history and cancellation, subject to the options enabled in that portal. Under the current configuration, a cancellation made through the Billing Portal is scheduled to take effect at the end of the billing period you have already paid for, and a Plus/Pro plan change uses Stripe's displayed billing treatment: upgrades are charged with proration as shown, and downgrades are scheduled for the next billing period. The amount and billing treatment are shown by Stripe before you confirm.

Purchases offered through app-distribution channels in the future may be processed and managed through the applicable app store or payment platform. Product or purchase-channel availability is not guaranteed unless it is currently offered to you.

If a subscription is in a failed or otherwise non-entitling status, paid access may be affected according to the membership state recorded for your account. Nothing in these terms limits mandatory consumer or refund rights you may have under applicable law.

11. Data and privacy

Our Privacy Policy explains how we handle personal information. Ordinary content-free operational data and product analytics (for example versions, operation types, success or failure codes, latency and coarse length buckets) are processed as part of operating Nativa and never include your message text, audio, transcripts or conversation context. Communication Learning and the higher-risk Data Use Permissions are separate, optional and OFF by default, are not activated by product analytics, and you can withdraw them independently.

12. Data-use statement

Nativa does not sell personal information, and does not use Chrome extension user data — including derived, aggregated, anonymized or de-identified data — for advertising, data brokerage, unrelated commercial datasets, or generalized model-development training.

Where you explicitly authorise Aggregate improvement, the privacy-safe structured signals covered by it are used only to improve and evaluate Nativa's disclosed communication-assistance product purpose.

Chrome and Edge extension data is not enrolled in Optional Content Contribution or generalized or commercial model-development merely because the same Nativa account enables a contribution scope in an eligible Android product. The separate contribution licence does not widen the Chrome Web Store Limited Use commitments.

13. Intellectual property

The Nativa software, interfaces, documentation and branding are owned by Nativa Technologies Limited or its licensors. These Terms do not transfer any of those rights to you. Your content remains yours or the relevant rights holder's.

14. Availability, changes and termination

We may update, change or discontinue features, and we may suspend or terminate access where it is reasonably necessary — for example for a material breach of these Terms, a legal requirement, a security risk, or discontinuation of the service. Where reasonably practicable we will give notice. You may stop using Nativa and remove or uninstall the relevant Nativa product at any time.

15. Disclaimers

We provide Nativa with reasonable care and skill, but we cannot guarantee that the service will be uninterrupted, error-free, or that outputs will be accurate or fit for a particular purpose. Nothing in these Terms limits any guarantee or right that cannot lawfully be excluded, including under the New Zealand Consumer Guarantees Act 1993 or equivalent consumer law that applies to you.

16. Liability

To the extent permitted by law, Nativa Technologies Limited is not liable for indirect or consequential loss, or for loss of profits, data or opportunity arising from your use of Nativa. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited, including under applicable consumer and privacy law.

17. Governing law

These Terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction. This does not remove mandatory consumer or privacy protections that may apply to you in the country where you live.

18. Changes and contact

We may update these Terms as Nativa changes. Updated Terms are published here with a new effective date and version identifier. For material changes, we will provide notice where reasonably practicable or where required by law. Where applicable law requires renewed acceptance or consent, we will request it. Otherwise, continued use of Nativa after the effective date constitutes acceptance of the updated Terms. You can contact us at info@becominglabs.app or at 193 Gillies Avenue, Epsom, Auckland 1023, New Zealand.